Last Updated September 20, 2023
This Privacy Notice applies to all websites and services operated by Terrific Studio (collectively “Terrific Studio, “we“, or “us“), including but not limited to the Terrific Studio website and to all newsletters and other content delivered by Terrific Studio via email, and to all content and services we provide to clients, through our social media pages and websites.
This Privacy Notice explains how Terrific Studio collects and uses Personal Data. The notice applies to all users of Terrific Studio’s websites and social media pages (collectively, the “Terrific Studio Platform”), users of any services we provide, and when users interact or communicate with us (all collectively, the “Services”).
We consider you a visitor if you visit Terrific Studio’s premises other than as a Terrific Studio employee or individual contractor. When visiting Terrific Studio’s premises, you may be asked to input personal information and register as a visitor using a visitor management system.
Information We Collect
We may collect various types of information when you visit our website and when you use our Services;
- Personal Information: When you voluntarily provide it, such as signing up for our newsletter or contacting us. This may include your name, email address, and other information you provide.
- Log Data: We collect information that your browser sends whenever you visit our website. This may include your IP address, browser type and version, pages visited, and other statistics.
- The content you provide through our websites: The Services also include our websites owned or operated by us. We collect other content you submit to these websites, including social media or social networking websites used by us. For example, you provide us consent when you provide feedback or participate in any interactive features, surveys, contests, promotions, sweepstakes, activities or events.
- Information you provide through our support channels: The Services also include our customer support, where you may choose to submit information about a problem you are having with a Service. Whether you designate yourself as a technical contact, please open a support ticket, speak to one of our representatives directly, or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots, or information that would help resolve the issue.
How We Use The Information We Collect
To provide the services and personalize your experience: We use information about you to provide the Services to you, including processing transactions with you, authenticating you when you log in, providing customer support, and operating, maintaining, and improving the Services. Based on your interactions with different Terrific Studios services, we will personalize your experience and tailor our communications and offers to you.
For research and development: We are always looking for ways to make our Services more innovative, faster, secure, integrated, and practical. We use the information and collective learning (including feedback) about how people use our Services to troubleshoot and identify trends, usage, activity patterns, and areas for integration to improve our Services and to develop new products, features and technologies that benefit our users and the public.
To communicate with you about the Services: We use your contact information via email, including weekly updates, insightful emails, responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. These communications are part of the Services; in most cases, you can opt out of them. If an opt-out is available, you will find that option within the communication or in your account settings.
To market, promote and drive engagement with the Services: We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email. These communications drive engagement and maximize what you get from the Services, including information about new features, survey requests, newsletters, and events we think may interest you. We also communicate with you about new services, product offers, promotions, and contests. You can control whether you receive these communications.
Customer support: We use your information to resolve technical issues you encounter, respond to your requests for assistance, look over crash information, and repair and improve the Services. Where you give us express permission, we can share information with a third-party expert to respond to support-related requests.
For safety and security: We use information about you and your Service use to verify accounts and activity, to detect, prevent, and respond to potential or actual security incidents and to monitor and protect against other malicious, deceptive, fraudulent or illegal activity, including violations of Service policies.
To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
With your consent: We use information about you where you have given us consent for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services with your permission.
Storage of Personal Data
We will store and retain your Data for the period necessary for the purpose for which the data has been collected unless the purpose changes, in which case the retention period may be extended or shortened.
Apart from the purposes for which we collect your Personal Data, we also store and retain this Personal Data to preserve the integrity of our databases, to carry out ongoing Services on your behalf, for research, analytics and statistics purposes and to ensure compliance with applicable laws and regulations.
Following an account deletion request, we will erase or archive from active use the Personal Data of the individual to which the requirement or request relates, unless we are required to retain it due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to your accounts such as an outstanding credit or an unresolved claim or dispute.
What are Cookies?
- Distinguishing you from other users on Terrific Studio’s Platform;
- Remembering your preferences and settings
- Understanding the online behaviors and interests of people who interact with our Services, including determining the popularity of the content and analyzing site traffic and trends
- Improving our Platform and the Services we provide
Our cookies are:
- Essential Cookies
Purpose: These cookies are necessary for the basic functioning of the Terrific Studio website, enabling core features such as secure login, shopping cart functionality, and access to protected areas of the site.
Expiry: These cookies may have a session-based expiration, meaning they are deleted when the user closes their browser.
- Performance Cookies (Analytics)
Purpose: In line with Terrific Studio’s commitment to providing an exceptional user experience, these cookies collect anonymous information about website visitors to understand how users interact with the site. They provide valuable insights into visitor behavior, popular pages, and user preferences, helping Terrific Studio improve the website’s performance and tailor it to user needs.
Expiry: These cookies may have extended expiration periods, such as six months or one year.
- Personalization Cookies
Purpose: To enhance the user experience and showcase Terrific Studio’s brand identity, these cookies track user preferences, such as language preferences, font size, or region. They enable Terrific Studio to provide customized settings and choices that align with the user’s preferences, making the website more tailored and engaging.
Expiry: These cookies may have extended expiration periods, such as six months or one year.
- Marketing Cookies
Purpose: Aligned with Terrific Studio’s marketing initiatives, these cookies enable tracking user behavior and interests. They help deliver personalized advertisements and marketing messages that reflect the user’s browsing history, preferences, and demographic information. By leveraging these cookies, Terrific Studio can ensure its marketing efforts are relevant and aligned with its brand identity.
Expiry: These cookies typically require user consent and may have an extended expiration period, such as one year.
- Social Media Cookies
Purpose: These cookies facilitate social media integration as part of Terrific Studio’s brand engagement strategy. They allow users to easily share Terrific Studio’s content on social media platforms or interact with social media features directly from the website, promoting brand visibility and fostering user engagement.
Expiry: These cookies may have a session-based expiration or a more extended expiration period, depending on the specific functionality and integration with social media platforms.
- Session Cookies
Purpose: These session-based cookies are temporary and essential for maintaining session information during a user’s visit to the Terrific Studio website. They enable certain website functionalities and enhance the overall user experience.
Expiry: These cookies are deleted when the user closes their browser.
How You Can Manage Cookies
You can manage and control cookies used on the Terrific Studio website. Here are some options for managing cookies:
Cookie Preferences: Upon your first visit to the Terrific Studio website, you will be presented with a cookie banner or pop-up that allows you to customize your cookie preferences. You can choose which categories of cookies you consent to, such as essential, analytics, customized, and marketing. You can change your preferences anytime by accessing the website’s cookie settings or preference center.
Browser Settings: Most web browsers provide settings that allow you to manage cookies. You can typically find these settings in the “Options,” “Preferences,” or “Settings” menu of your browser. You can block or delete cookies, set preferences for certain websites, or configure your browser through your browser settings.
Third-Party Tools: Various third-party tools and browser extensions can help you manage cookies. These tools may offer cookie control, automatic cookie blocking, and enhanced privacy settings. You can explore and install these tools based on your preferences and requirements.
Please note that by disabling or blocking certain cookies, you may limit the functionality and user experience of the Terrific Studio website. However, you always have the choice to manage your cookie preferences in a way that aligns with your privacy preferences and needs.
We implement appropriate security measures to protect your information from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights and Choices
You have the right to access, update, or delete your personal information, subject to applicable laws. You may also opt out of receiving communications from us at any time by following the instructions in our emails.
Marketing and Opting Out
In some countries, we can only provide you with direct marketing communications if we have obtained your express consent to do so in advance.
In all cases, Terrific Studio provides End Users with the opportunity to opt out of receiving direct marketing communications from us and our partners:
In any direct email marketing communication that you receive from us
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any company.
Changes to this Privacy Notice
We may change this Privacy Notice from time to time. If we make significant changes in the way we treat your Personal Data or to the Privacy Notice, we will provide you notice through the Services or by some other means, such as email or push notification.
To the extent permitted by Applicable Law, your continued use of the Services after such notice constitutes your consent to the changes to the extent permitted by law.
Please periodically review this Privacy Notice for the latest information on our privacy practices.